Refund policy

Thank you for shopping at Essops Linen House.

Please read our policy carefully before making a purchase.

No Refunds
- We do not offer refunds under any circumstances.

Exchanges
- Exchanges are permitted within 14 days from the date of purchase.
- A valid proof of purchase is required for all exchanges.

Condition of Items
- Items must be:
  - Unused
  - Unwashed
  - In original packaging
  - In a resellable condition

Non-Exchangeable Items
For hygiene reasons, the following items cannot be exchanged once opened:
- Pillows
- Duvet inners
- Mattress protectors
- Bedding basics

Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery.
- We will assess the issue and provide an appropriate resolution.

Essops Linen House reserves the right to refuse an exchange if the above conditions are not met.